bk0k Responsible Gaming — Play Smarter, Stay in Control

1 Our Commitment to Safe Play

bk0k was built for players in Bangladesh who enjoy online casino games and sports betting as a form of entertainment. Our Responsible Gaming policy is not a regulatory checkbox — it reflects a genuine belief that player wellbeing must come before short-term revenue. Every feature, product decision, and customer service interaction at bk0k is shaped by this principle.

We recognise that gambling, like any form of entertainment involving money, carries a risk of harm for a small proportion of players. Problem gambling can affect anyone regardless of age, background, or income level. bk0k's role is to provide a transparent, well-controlled environment in which players have every tool they need to stay in command of their own experience.

At bk0k, responsible gaming means:

• Providing clear, accessible account controls so players can set their own financial and time-based limits
• Enforcing a strict 18+ age restriction and verifying the identity of all players
• Training our support team to recognise the signs of problem gambling and respond with empathy and practical guidance
• Suppressing promotional communications to players who are on a time-out or self-exclusion
• Making it straightforward — never difficult — to reduce limits, take a break, or close an account
• Referring players to independent support organisations when professional help is needed

2 18+ Age Restriction Policy

bk0k is strictly for adults aged 18 years and above. Under-age gambling is illegal and harmful. bk0k operates a zero-tolerance approach to underage access and has invested in robust verification processes to enforce this policy consistently.

All new players are required to confirm at registration that they are 18 or older. However, a self-declaration alone is insufficient for continued platform access. bk0k requires all players to complete identity verification (KYC) before their first withdrawal, and may request verification documents at any point during the player lifecycle. Players who cannot verify their age will have their accounts suspended and any outstanding balance reviewed in accordance with our Terms & Conditions.

• Bangladesh National Identity Card (NID) — the date of birth field must be clearly legible
• Valid Bangladesh passport (biographical data page)
• Any other government-issued identity document displaying full name and date of birth

bk0k strongly encourages parents and guardians who share devices with younger family members to use device-level parental control software to restrict access to gambling websites. Please see the Parental Controls section of this page for further guidance. If you believe a person under 18 has accessed bk0k, please contact our support team immediately at [email protected] so the account can be investigated and suspended without delay.

3 Deposit Limits & Spend Controls

One of the most effective responsible gaming tools bk0k offers is the ability to set hard limits on the amount of money you deposit into your account. Unlike a personal budget that relies on willpower alone, a platform-enforced deposit limit is technically enforced — once you reach your chosen threshold, no further deposits can be made until the restriction period resets.

You may reduce your deposit limit at any time and the reduction takes effect immediately. If you wish to increase a limit, bk0k applies a mandatory 7-day waiting period before the higher limit becomes active. This cooling-off mechanism is intentional — it provides a safeguard against impulsive decisions made during a losing session or in a heightened emotional state.

In addition to deposit limits, bk0k allows players to set:

• Net Loss Limits: A maximum net amount you are willing to lose over a defined period. When reached, your account is restricted from further real-money wagering until the period resets.
• Wager Limits: A cap on the total amount wagered (not net loss) over a defined period. Useful for players who want to control total betting volume regardless of wins and losses.
• Single-Bet Limits: A maximum stake per individual bet or spin, preventing a single impulsive wager from consuming a large portion of your balance.

4 Time-Out & Cooling-Off Features

Sometimes the most responsible action is simply to step away. bk0k's time-out feature allows you to temporarily suspend your account for a fixed period without permanently closing it. Time-outs are particularly useful when you feel your gaming is becoming more frequent than you would like, when you are playing while tired or stressed, or when you simply want to reset and return with fresh perspective.

• 24 Hours: A short overnight break — ideal if you have been playing for too long in a single session
• 48 Hours: A two-day reset over a weekend
• 7 Days: A full week away to reassess your gaming habits
• 30 Days: A monthly break — a meaningful pause that allows habits to shift

While a time-out is active on your bk0k account:

• You cannot log in to the platform for real-money play
• No deposits will be accepted from your linked bKash, Nagad, Rocket, or bank accounts
• All promotional and marketing communications are suppressed for the duration
• Your account, balance, and history are preserved — nothing is deleted
• You may still contact support if you need assistance with account matters

Time-outs of 24 or 48 hours may be cancelled before expiry in genuine exceptional circumstances — for example, if you need to access a pending withdrawal. Time-outs of 7 days or longer cannot be cancelled early under any circumstances. When a time-out expires, your account is automatically restored without any further action required on your part.

5 Self-Exclusion Programme

Self-exclusion is the most comprehensive account protection tool bk0k offers. It is designed for players who have concluded — or strongly suspect — that gambling is no longer a healthy or enjoyable activity for them. By self-excluding, you instruct bk0k to close your account and prevent you from reopening it for a substantial minimum period.

• 6 Months: The minimum self-exclusion period. At the end of 6 months, you must make a proactive written request to reopen your account — it does not reactivate automatically.
• 1 Year: A longer commitment suited to players who recognise a recurring pattern of problem gambling behaviour.
• 5 Years: For players who want a long-term separation from the platform while leaving open the possibility of returning in the future.
• Permanent / Lifetime: An indefinite closure with no possibility of reopening. This option is irreversible. bk0k strongly encourages players choosing this option to also contact independent support organisations.

You can request self-exclusion through any of the following channels:

• Directly from the Responsible Gaming section of your bk0k account settings (immediate effect)
• Via live chat with our 24/7 support team — agents are trained to process self-exclusion requests immediately
• By emailing [email protected] with the subject line "Self-Exclusion Request" and your registered account email address

Once self-exclusion is activated, bk0k will:

• Immediately suspend your account and deny login access
• Cancel any pending bonus offers or promotional credits attached to your account
• Suppress all marketing, promotional, and transactional emails (except those legally required)
• Process any verified pending withdrawals to your registered payment method
• Flag your registered details to prevent re-registration during the exclusion period

6 Recognising Problem Gambling

Problem gambling is not always easy to recognise — especially in yourself. It tends to develop gradually, and many of the early warning signs can be rationalised or dismissed. The following self-assessment questions are based on internationally recognised screening tools used by gambling support organisations. If you answer "yes" to several of these questions, we strongly encourage you to reach out to bk0k support or an independent counselling service.

If you are concerned about a family member or friend, the following behaviours may indicate a developing problem:

• Unexplained financial difficulties, frequent requests to borrow money, or selling personal items
• Spending increasing amounts of time on devices — particularly during evenings, after work, or late at night
• Becoming defensive or secretive when asked about activities or finances
• Mood swings that appear to correlate with winning or losing streaks
• Neglecting family, work, or social commitments in favour of gaming
• Expressing belief that a "big win" is imminent and will solve financial problems

If you are worried about someone, encourage them to speak with bk0k support or contact a professional counsellor. You can also contact bk0k on their behalf to flag the concern — our team will handle all such contacts with complete confidentiality.

7 Getting Help & Contacting Support

Recognising that gambling has become a problem is a significant and courageous step. If you have reached that point — or if you are simply unsure and want to talk it through — bk0k's support team and a range of independent organisations are available to help. You do not need to be in crisis to ask for support.

Our support agents are trained in responsible gaming protocols and can assist you with the following in real time:

• Activating a time-out or self-exclusion on your account immediately
• Setting or reducing deposit, loss, or wager limits
• Processing a withdrawal so your funds are accessible while your account is suspended
• Providing information about independent gambling support resources
• Listening without judgment and signposting you to appropriate next steps

bk0k encourages players who are struggling with gambling-related harm to seek support from independent organisations. Professional counsellors are trained in gambling addiction and can provide support that goes beyond what bk0k itself is positioned to offer. General mental health support lines in Bangladesh can also be a valuable first contact. We encourage you to search for gambling support helplines, mental health hotlines, or addiction counselling services available in your district or division — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh.

Alongside professional support, talking openly with a trusted family member or close friend can be enormously helpful. Many people find that simply naming the problem out loud — to themselves or to another person — is the most difficult and the most important step. bk0k's Responsible Gaming tools can manage the platform-side of the situation; the personal and emotional side benefits from human support alongside it.

8 Parental Controls & Safe Browsing

bk0k is an adults-only platform. We recognise, however, that devices used to access bk0k may also be used by younger members of a household. Parents and guardians have an important role to play in preventing minors from accessing gambling websites, and bk0k supports this responsibility with the following guidance.

A wide range of parental control and internet filtering applications are available for Windows, macOS, Android, and iOS devices. These tools allow parents to block access to categories of websites — including gambling and betting sites — at the device or network level, independent of whether a child knows a password. We recommend using such tools on any shared or family device.

If you use a shared device to access bk0k, please take the following precautions:

• Never save your bk0k password in the browser on a shared or family device
• Enable two-factor authentication (2FA) on your bk0k account for an additional login barrier
• Always log out of bk0k at the end of every session — do not rely on browser tab closure alone
• Keep your bk0k login credentials strictly private — do not share them with any other person, including family members
• Consider accessing bk0k only from a personal device that younger family members do not use

If you believe a person under 18 has accessed your bk0k account — whether by using your device while you were logged in, or by accessing saved credentials — please contact bk0k support immediately. We can review account access logs, freeze the account temporarily while you investigate, and advise on next steps. Any transactions made by an unauthorised user will be reviewed by our team in accordance with our Terms & Conditions.